Support Center

🔧 Uninstall / Reinstall Federal or State Modules

Need to fix a corrupted module or reinstall a state/federal package? This guide will walk you through how to properly uninstall and reinstall modules in Sure-Fire Tax Software. Whether you're troubleshooting errors or need a fresh install, we've got you covered!

📋 What This Guide Covers

• Part 1: How to uninstall a module (Federal, State, or Bank)
• Part 2: How to reinstall a module
• Part 3: How to do a "Full Clean" reinstall (when normal reinstall doesn't work)

💡 When Would I Need This?

• A state or federal module is showing errors or acting strange
• You're getting calculation errors on specific forms
• A module update didn't install correctly
• You need to start fresh with a clean module installation
• Bank product software needs to be reinstalled

📦 Part 1: How to Uninstall a Module

Step 1: Open the Utility Window

1. Open Sure-Fire Tax Software
2. Go to Tools at the top menu bar
3. Select Utilities/Setup Assistant

Step 2: Access Uninstall Modules

1. In the Utility window, click Tools
2. Select Uninstall Modules

Step 3: Select and Uninstall

1. A window will appear listing all installed modules:
   • Federal modules
   • State modules
   • Bank products
2. Select the package(s) you wish to uninstall by clicking on them
3. Click OK or press Enter
4. Wait for the confirmation message that the process is complete

📥 Part 2: How to Reinstall a Module

After uninstalling a module, reinstalling it is simple:

1. Close the Utility window if it's still open
2. Go back to the main Sure-Fire Tax Software
3. Go to Communications in the top menu
4. Select Get Module Updates
5. Wait for the download and installation to complete

🧹 Part 3: Full Clean Reinstall (Advanced)

Step 1: Uninstall the Module First

Follow the steps in Part 1 above to uninstall the module normally:

Tools → Utilities/Setup Assistant → Tools → Uninstall Modules

Step 2: Navigate to the MAILBOX Folder

1. Open File Explorer (Windows key + E)
2. Navigate to your Sure-Fire installation folder:

   C:\UTSXX\MAILBOX

   Where XX = last 2 digits of the tax year

Step 3: Delete STU Files

1. Inside the MAILBOX folder, scroll to the bottom (files are in alphabetical order)
2. Look for any files that start with STU
3. Delete all files beginning with "STU"

Step 4: Reinstall the Module

1. Go back to Sure-Fire Tax Software
2. Go to Communications → Get Module Updates
3. Wait for the fresh download and installation

📝 Quick Reference

🔧 Troubleshooting

Module still not working after reinstall?

• Try the Full Clean Reinstall (Part 3)
• Make sure you deleted ALL files starting with "STU"
• Restart the computer and try again

Can't find the MAILBOX folder?

• Make sure you're looking in the correct tax year folder (UTSXX)
• The folder might be on a different drive if you installed elsewhere
• Try searching your computer for "MAILBOX"

Get Module Updates not downloading anything?

• Check your internet connection
• Try running the software as Administrator
• Temporarily disable firewall/antivirus and try again

📚 Related Articles

• How to Add State Updates to Software
• How to do a Rename Reinstall

🆘 Still Need Help?

If you're still experiencing issues after following these steps, our support team is here to help!

📝 Submit a Support Ticket 📞 Call 1-800-516-9442