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Our Support number is: 1-800-516-9442


Uninstall / Reinstall Federal or State Modules

Get to the Utility window by going to Tools at the top of your program window, then select Utilities/Setup Assistant.

To uninstall a module:

                            

  1. In the Utility click Tools, then Uninstall Modules.
  2. A window will appear listing the Federal modules, states and bank(s) currently installed on your system. Select the package(s) you wish to uninstall.
  3. Click OK or press Enter. A message will tell you when the process is complete.
 
To reinstall a module you have uninstalled:
 
  1. Simply go under Communications > Get Module Updates while logged into the Tax Software
 
The Federal module, state and/or bank updates are now installed. When you close the Utility and go back to SureFire, the Federal module, state and/or bank software will be available.
 
NOTE - If the normal reinstalling of the module doesn't fix the issue, you may have to do a 'full clean' reinstall of the module.
In order to do this, follow these steps:
 
  1. Uninstall the Module like normal as mentioned above by going under Tools > Utility/Setup Options > Tools > Uninstall Module
  2. Once this has been done go into C:\UTSXX\MAILBOX folder (XX being last 2 digits of the year, for example, UTS16 would be 2016)
  3. Scroll all the way to the bottom of this folder look for, and delete, any files starting with STU (should be in alphabetical order)
  4. Once you have done this go inside the tax software and do Communications > Get Modules Updates