Support CenterPartner Verification displaying blank in SureFire - Downloading Partner Verification and No bank information displays on the window.
Go to SureFire and Click on HelpAbout Versionshould be35.01 or higher
Verify windows system date and time Set Automatically is set to On even if it appears as the time is correct
Right click the clock in the task bar
Select adjust date time
Make sure Set Automatically is On if Off turn it to On. Note it can sometimes take a few minutes to set/update
Re-launch SureFire and navigate to ToolsUtilities/Setup Assistant Setup Setup Assistant Partner Verification
Select Refresh Note if you select Details you should see all steps as connected successfully.
You should see Partner Verification updated successfully:
If Partner Verification is still not updated navigate to C:\UTS20\Control Find ClientConnect.XML and rename to ClientConnect.XML.OLD. Re-open SureFire and re-download Partner Verification (Steps d-f from #2)
If you are still experiencing Partner Verification download issues after all three above are completed/confirmed, please contact customer support.
Tags: install,setup