Support CenterBank record site not found in site database - Bank record site not found in site database.The bank application was resent and approved, however, returns are still rejecting.
Make sure the bank in application is also your active bank.
To fix bank reject error for Site not Found, please do the following 2 steps
Step 1 - How do I change my active bank?
1. Go to https://support.SureFire.com/
2. Log in to the SureFire Solution Center as the Admin user
3. Under the heading Account Services
4. Click on Refund Settlement Solutions
5. Log in using the admin user name and the password that you created for this site
6. Click on the ERO enrollment link
a. Agree to the enrollment
b. Click on Exit to dashboard
c. Click on Summary on the TPG Icon/box and turn off the active bank
d. Click on Summary on the 3Fund icon/Box and turn on active user
Step 2 Update your software with this information
1. Log into SureFire as the Admin User
2. Go to Tools UtilitiesSetup AssistantSetupSetup Assistant
3. Click on Partner Verification and refresh app data
If Partner verification shows 3Fund, you will be able to send returns and not get an error.
Tags: reject,bank