Support CenterWhy am I unable to create e-files in SureFire? - After running diagnostics, the e-file button is greyed out.
SureFire Web Version users are unable to e-file individual returns from the desktop program. SureFire Web Version users should use the Mark to Transfer button to transfer the return to SureFire Web Version before e-filing.
Ensure the active user is assigned to a security group that can create e-files. Users assigned to the Preparer group cannot create an e-file.
To enable a user to create e-files:
Log into SureFire as Admin.
Click Tools Utilities/Setup Assistant.
Click Setup Setup Assistant.
Select the Groups Users tab.
Select the user that is unable to create e-files then click View/Edit.
Select SuperUser or ReturnManager from the Assigned group list and click OK.
Click Save and Close.
Note: This user will now be able to create e-files.
Tags: install,web,setup,getting-started