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If paid preparer information is entered you must enter Preparer Name and PTIN when preparing returns for IRS VITA site

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This response is specific for IRS VITA sites

You can know if this is a VITA site by looking at the account in Data Manager, Main information page, the Order Number will begin with an 'S" this same number is used a PTIN on the return.

 

To resolve this issue:

On the Main Information sheet

Tags: federal,form