Support CenterPay-per-return-wizard shows up inside a return, or starting a return
Introduction
This article explains the causes and solutions for the pay-per-return-wizard appearing inside a return or when starting a return.
Prerequisites
Confirm EFIN and registration code are correctly entered in the Setup Assistant.
This issue happens typically for only two possible reasons. Either you had marked on the Main Information Sheet a state that hasn't been released yet and hit "yes" to try and purchase it, or your software isn't registered correctly.
First, log in under the ADMIN username go to TOOLS > Utility/Setup Options > Setup > Setup Assistant and see if your EFIN and registration code is listed. If it's not filled in, then fill it in.
If your EFIN information is listed, then the only other possibility is you have accidentally entered a Full/Part/Non-Resident state on the Main Information Sheet without having the updates.
Tags: install,setup