Support Center[2016] How to Unlock ADMIN Username
📚 What This Guide Covers
This guide shows you how to:
- Unlock or reset the Admin Password for Installation Desktop Software after multiple failed login attempts
- Understand new IRS software security regulations affecting login requirements
⚠️ Before You Begin
You will need:
- Access to the Admin username with multiple failed login attempts recorded
- Your Software Registration Code (without dashes)
- An internet connection to visit https://surefiretaxsoftware.com
📊 Step-by-Step Guide
Step 1: Attempt to log into the Admin username 7 times and trigger lockout
You need to fail admin login 7 times to enable password reset.
Try logging into the admin username 7 times until you see an error box or message saying "Account is locked" at least 7 times.
Step 2: Obtain your registration code and use it to reset the password
Use your registration code without dashes as the password.
Log into https://surefiretaxsoftware.com and find your registration code. You will need to enter your software registration code WITHOUT the dashes as the password for the reset.
For example, if your registration code is:
K50Y-A55J-P5J6-CX55-QHSY
After failing login 7 times for ADMIN, enter the password as:
K50YA55JP5J6CX55QHSY
❌ Important Note
To make your life easier, copy and paste your Registration Code into NOTEPAD first, then remove the dashes and ensure no extra spaces around the password. This helps avoid errors when copying to the software password box.
IRS Regulation Changes
New password requirements are due to IRS Software Security Regulations:
- Users must reenter password after 24 hours of being logged in, regardless of activity.
- Users must reenter password after 30 minutes of inactivity.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: install,setup