Support Center[2016] How to Unlock ADMIN Username
How do you unlock or reset the Admin Password for Installation Desktop Software?
Step 1. You need to fail to log into the admin username 7 times before you can reset. This means you need to try to log in 7 times and see the following error box, or one that says "Account is locked" at least 7 times first.
Step 2. Log into https://surefiretaxsoftware.com and find your registration code. You will need to enter in your Software Registration code WITHOUT the dashes as the password for the reset.
For example, if my registration code is: K50Y-A55J-P5J6-CX55-QHSY
After I do step 1 and fail the password 7 times for the ADMIN username I will need to enter the password: K50YA55JP5J6CX55QHSY
NOTE - To make your life easier, I recommend copy and pasting your Registration Code into NOTEPAD first, then simply removing the DASHES and make sure you have no extra SPACES around the password to make it easier to Copy and Paste into the Password box in the software.
IRS Regulation changes
These new password requirements are because the IRS passed new Software Security Regulations on ALL software manufacturers. This doesn't just affect our software, but every professional tax software on the market.
Users are required to reenter their password after being logged into Software for 24 hours regardless of activity.
Users are required to reenter their password after 30 minutes of inactivity in Software.
Tags: install,setup