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Reprinting/Reissuing Checks


📚 What This Guide Covers

How to reprint/reissue a damaged or incorrectly printed check in SureFire.

⚠️ Before You Begin

Make sure you have possession of the original check. If you do not have it, follow your bank’s procedure to reissue the check instead of reprinting it.

📊 Step-by-Step Guide

Step 1: Confirm what you’re dealing with

The check initially printed was damaged or was not printed correctly. In this scenario, you can Reprint the check, write Void on the original check, and then return the voided check to the bank.

Step 2: Reprint the check (as needed)

SureFire allows you to print a check as many times as you need, provided you answer the on-screen questions correctly.

When prompted the first time, you are asked: “Are there any checks in this session to void?”

  • If you keep answering “Yes” and highlight the SSN, you will be able to keep printing over and over.
  • If you indicate that there are no checks to void, you are prompted to send that check print data back to CCH.

At this point, you would go to REPRINT CHECKS to print another check. You can reprint the check as many times as you need, provided you answer the question correctly about voiding.

Step 3: Gather the required information

To reprint a check, you need:

  • SSN and the authorization number (you can obtain the authorization number by pressing F7 while the return is open)
  • Original check amount
  • Original check number

Step 4: Use the Bank menu in SureFire

When all information has been gathered:

  1. Select Reprint Checks from the Bank menu in SureFire.
  2. Follow the screen prompts.

❌ Common Errors

If you do not have possession of the original check, do not attempt reprinting. Instead, follow the bank's procedure to reissue the check. This is also the procedure to follow if a check is lost, mislaid, stolen, destroyed, or misappropriated.

📞 Still Need Help?

If you are having trouble, contact our support team:

Phone: 1-800-516-9442

Or submit a support ticket



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