Support CenterBank Rejection: 01758 Invalid Primary Middle Initial field when processing bank products. - The Main Information page should not allow any special characters or digits to be entered for the taxpayer or spouse middle initial. This information is carried over to the bank application, which will reject
🔍 Bank Rejection: 01758 Invalid Primary Middle Initial field when processing bank products
What this means: The Main Information page should not allow any special characters or digits to be entered for the taxpayer or spouse middle initial. This information is carried over to the bank application, which will reject the submission.
⚠️ Before You Begin
Check the taxpayer and spouse middle initial fields on the Main Information page.
- Do not enter special characters (for example, a dash).
- Do not enter digits.
🛠️ Step-by-Step Guide
Step 1: Remove the invalid character(s)
The application is rejecting due to the dash in the middle initial field. Please remove the dash from the field and resend.
Step 2: Resend the bank application
After updating the middle initial field to remove the dash (and any other special characters or digits), resend the bank application.
✅ Success!
Once the middle initial field contains only valid characters (no dash, no digits, no special characters), the bank application should accept the submission.
❌ Common Errors
- Dash in the middle initial field (example: “A-” or “-A”) — remove the dash and resend.
- Digits or special characters in the taxpayer or spouse middle initial — remove them and resend.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: reject,bank