Support CenterHow do I obtain the status of a client's settlement solutions refund that has not been received ? - How do Iobtain the status of a client's settlement solutions refund that hasnot been received ?
🔍 How do I obtain the status of a client's settlement solutions refund that has not been received?
This guide explains what to expect with IRS refund timing and how to check the refund status when your client has not received their settlement solutions refund.
⚠️ Before You Begin
Have the client’s refund information available so you can verify whether the IRS issued the refund.
📊 Step-by-Step Guide
Generally, the IRS issues most refunds in less than 21 days, but some may take longer.
Step 1: Check the IRS refund status
Use this when you need to verify whether the IRS issued the refund to your client.
Go to the IRS tool: https://sa.www4.irs.gov/irfof/lang/en/irfofgetstatus.jsp
Verify that the IRS issued the refund to your client.
Step 2: If issued, contact your bank product or Fee Collect bank
Use this when the IRS shows the refund was issued, but your client has not received it.
If the IRS issued the refund to your client, contact your bank product or Fee Collect bank to ask where is your fee?
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: federal,form