Support Center

🔍 Title: Error 257 - This user (Admin)...

This guide explains why this error appears in the SureFire Desktop software and how to fix it.

📊 What You Should Do

Follow these steps:

Step 1: Understand the cause

This error occurs in the Desktop software whenever the user attempts to START A NEW RETURN while signed in as the ADMIN user.

Step 2: Fix the user permissions

To resolve this error, simply click on the CHANGE USER button from the main screen of the software and change the dropdown to GUEST or another user with permissions to create a return.

📞 Still Need Help?

If you are having trouble, contact our support team:

Phone: 1-800-516-9442

Or submit a support ticket