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How do I delete a print packet using Return Explorer in SureFire? - How do I delete a print packet using Return Explorer in SureFire?


🔍 How do I delete a print packet using Return Explorer in SureFire?

This guide walks you through deleting a print packet using Return Explorer in SureFire.

⚠️ Before You Begin

Make sure you know which user name contains the file(s) you want to delete.

  • The Admin user can select from any user name.
  • Other user names can select files only from their own user folder.
  • If you cannot change the user selection, the Look In menu list will be grayed out.

📊 Step-by-Step Guide

Step 1: Open the Utilities/Set Up Assistant

Use this to start the Return Explorer workflow.

ClickTools Utilities/Set Up Assistant.

SureFire displays theUtilitywindow.

Step 2: Launch Return Explorer

Use this to access the packet and file deletion options.

ClickFile Return Explorer.

Step 3: Choose the correct user folder

Use this to ensure you are deleting the correct files.

In the Look In menu, select the user name containing the file(s).

The Admin user can select from any user name.

Other user names will be able to select files only from their own user folder.

The Look Inmenu list will be grayed out.

Step 4: Select the packet form list

Use this to choose the type of packet you want to work with.

SelecttheShowbox.

Click Packet Form List from the drop down list.

Step 5: Choose the packet type and action

Use this to target the correct packet type and set the operation to delete.

Select the packet type of filedesired in the Return list.

SelecttheActionbox.

SelectDelete Files.

Step 6: Select the file(s) to delete

Use this to choose exactly which file(s) will be erased.

Select the file to deletefrom the File list.

Step 7: Delete and confirm

Use this to finalize the deletion.

Click theDeletebutton at the bottom-left of theReturn Explorerwindow.

SureFire displays theConfirmwindow.

ClickYes.

Step 8: Review the status message

Use this to verify the files were erased.

SureFire will display a Status message: "Selected files are now erased.""

ClickOK.

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📞 Still Need Help?

If you are having trouble, contact our support team:

Phone: 1-800-516-9442

Or submit a support ticket



Tags: install,setup