Support CenterDatabase Error (161)
The database error that reads "Unable to process selected acknowledgments. Database record was not found for the selected acknowledgment (s)." can be a very frustrating one.
Though it is frustrating, there is only one reason this error occurs.
If you are seeing this error, it means that more than one computer is registered with the same software Client ID. Computer A. is pulling in an acknowledgment for a return that is not located on the computer. Computer B. is holding a return that it will not receive an acknowledgment for.
In order to prevent the error from occurring, a network needs to be established by a local computer technician. Once a network is established, SureFire technicians can assist with establishing workstations to work alongside the main computer.
If you are experiencing this error, contact SureFire Customer Support. Customer Support will be able to assist with rehanging the acknowledgments one time per account.
Tags: install