Support CenterHow many prior years of my program are supported?
🔍 How many prior years of my program are supported?
Here is our support timeline for prior years of your program, including what we can help with during and outside of tax season.
⚠️ Support Availability
We currently provide phone, email, web ticket, and chat support for the most current software release as well as the previous two years' releases during tax season.
Outside of tax season (January-April), we are able to support the current tax year plus sixyears prior. Support for products developed over sixyears ago is no longeravailable.
📝 Important Note for Older Software
Note: For resolution to issues involving older software, please utilize the self-service tools such as Help inside the software and the Knowledge Base on the Solution Center.
📚 Additional Information
See our Knowledge Base article for a list of non-supported installation types.
Para obtener la versin en espaol de este artculo de Knowledge Base, haga clic aqu:Cuntos aos anteriores de mi programa son compatibles?
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: install,web