Support CenterAcknowledgements/Reports are blank in SureFire
Problem
Acknowledgements are blank
Reports are blank
Cause
SureFire needs to be registered/re-registered or there is an error in the report engine.
Resolution
If acknowledgements are blank:
Login as Admin.
Click Tools Utilities/Setup Assistant.
Click Setup Setup Assistant.
Enter your EFIN and registration code.
Click Validate.
Click Save and Close.
If a report is blank, such as the e-file submission report:
This is most likely an issue with SAP Crystal Reports Basic Runtime for Microsoft Visual Studio 2008,which installs when you install SureFire.
Note: If SureFire is on a network, perform the following steps on each workstation that is affected.
To repairCrystal Reports Basic Runtime for Microsoft Visual Studio 2008:
Close SureFire (on the affected workstation if on a network).
Click theMicrosoft Windows Start button, and click Control Panel.
If in Category view, click Uninstall a program under Programs.If in Large Icons or Small Icons view, click Programs and Features.
Locate Crystal Reports Basic Runtime for Visual Studio 2008
Left-click to highlight.
Click Repairat the top of the program list.
When the repair executes, you will see one of the following:
A small boxdisplays as it is repairing, and the box will automatically close when finished with no message
A Microsoft Windows Installer box with a message, "The feature you are trying to use is on a network resource that is unavailable.""
If the repair did not correct your issue or you receive the Microsoft Windows Installer error mentioned above
Tags: diagnostic,install,setup