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Acknowledgements/Reports are blank in SureFire

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🧩 Problem

• Acknowledgements are blank
• Reports are blank

🧠 Cause

SureFire needs to be registered/re-registered or there is an error in the report engine.

🛠️ Resolution

Step 1: If acknowledgements are blank

Use this when acknowledgements do not display.

1. Login as Admin.
2. Click Tools Utilities/Setup Assistant.
3. Click Setup Setup Assistant.
4. Enter your EFIN and registration code.
5. Click Validate.
6. Click Save and Close.

Step 2: If a report is blank (such as the e-file submission report)

Use this when reports do not generate or display.

This is most likely an issue with SAP Crystal Reports Basic Runtime for Microsoft Visual Studio 2008,which installs when you install SureFire.

Step 3: Repair Crystal Reports Basic Runtime for Microsoft Visual Studio 2008

Use this to fix the report engine runtime component.

1. Close SureFire (on the affected workstation if on a network).
2. Click the Microsoft Windows Start button, and click Control Panel.

3. If in Category view, click Uninstall a program under Programs. If in Large Icons or Small Icons view, click Programs and Features.

4. Locate Crystal Reports Basic Runtime for Visual Studio 2008
5. Left-click to highlight.
6. Click Repair at the top of the program list.

Step 4: Watch for the repair result

After you click Repair, you will see one of the following:

• A small box displays as it is repairing, and the box will automatically close when finished with no message
• A Microsoft Windows Installer box with a message, "The feature you are trying to use is on a network resource that is unavailable.""

Step 5: If the repair did not correct your issue

If the repair did not correct your issue or you receive the Microsoft Windows Installer error mentioned above

 

Tags: diagnostic,install,setup