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Processing and printing acknowledgements in SureFire


🔍 Processing and printing acknowledgements in SureFire

This guide explains how to:

  • Print acknowledgements immediately after a communications session
  • Print acknowledgements later using the Acknowledgements report
  • Reprint acknowledgements that were already printed
  • Show only unprinted acknowledgements
  • Set up automatic retrieval of acknowledgements

⚠️ Before You Begin

Make sure you know where to find the SureFire menus mentioned below (Communications, Reports, Tools). If you need to set up automatic retrieval, you must be logged in as the Admin user.

📊 Step-by-Step Guide

Step 1: Print acknowledgements immediately after the communications session

Use this when you want acknowledgements printed right after you finish the communications session.

  1. Click Communications Get Mail, Acks, Updates.
  2. Select the acknowledgements you want to print.
  3. Click OK.
  4. Click Details to print the acknowledgements.

Note: To quickly select all acknowledgements, press Ctrl+A then press Space.

Step 2: Print an acknowledgement at a later time

Use this when you want to print acknowledgements after the communications session has already completed.

  1. Click Reports Acknowledgements. Any acknowledgement that has not been printed shows the word False.
  2. Select the acknowledgements you want to print.
  3. Click OK to print those acknowledgments.

❌ Important Note

If all acknowledgements have been printed, you will receive a message stating that no acknowledgements exist for the selected criteria. To reprint acknowledgements, use the instructions below.

Step 3: Reprint acknowledgements

Use this when you need to print acknowledgements again after they were already printed.

  1. Click Reports Acknowledgements.
  2. Click OK to show the Filter Criteria dialog box.
  3. Select Printed Files.
  4. Click OK. You will see a list of all printed acknowledgements.
  5. Select the acknowledgements you want print.
  6. Click OK.
  7. Click Details to reprint the acknowledgments.

Step 4: Show only unprinted acknowledgements

Use this when you want SureFire to display only acknowledgements that have not been printed.

  1. Click Reports Acknowledgements.
  2. Click Filter.
  3. In the Filter Criteria dialog box, clear the Printed Files check box, and then click OK.
  4. Click Cancel.

Step 5: Set up automatic retrieval of acknowledgements

Use this when you want SureFire to automatically retrieve acknowledgements.

  1. Log in as the Admin user.
  2. On the Tools menu, click Schedule Auto Events.
  3. Select Enable Auto Get Acks.
  4. Select the workstation and time interval.
  5. Click Save.
  6. Close and reopen SureFire for the changes to take effect.

📝 Additional Information

 

Para obtener la versin en espaol de este artculo de Knowledge Base, haga clic aqu:Procesamiento e impresin de acknowledgements

📞 Still Need Help?

If you are having trouble, contact our support team:

Phone: 1-800-516-9442

Or submit a support ticket



Tags: install