Support Center

🔍 Unable to Contact EFC Webservice

This guide explains what causes this error for some customers and shows you how to fix it by deleting the SureFire setup files in the UTSxx folder.

⚠️ Before You Begin

This issue may affect IRS Modem customers.

Step 1: Delete the setup files in the UTSxx directory

This happens when the EFC address was not carried forward into the 2009 setup files. Deleting the setup files forces SureFire to rebuild them.

To delete these files:

1. Close SureFire. If on a network, close the program on all workstations.
2. Right-click the Start button, then click Explore.
3. Navigate to the X:\UTSxx folder (where X: is the drive Sure-Fire is installed on, and xx is the tax year of your program).
4. Right-click each file called setup (with any file extension, such as setup.0), then click Delete.
5. Click Yes to confirm each deletion.

Step 2: Reopen SureFire and respond to the carry-forward prompts

1. Open SureFire.
2. When prompted to carry forward last year’s setup information, click No.
3. Click No to any other carry forward prompts.

📞 Still Need Help?

If you are having trouble, contact our support team:

Phone: 1-800-516-9442

Or submit a support ticket