Support CenterReturns are not showing in list after moving into User folders in SureFire
Make sure no one is working in the program and have the program completely closed on all workstations before following these steps.
Copy all the returns to the user name that created the returns.
If you cannot remember the username that created them, place the returns in thefolder requested by the customer, and then skip the following steps and see the next section.
Right-click theWindowsStartmenu, and then clickOpen WindowsExplorer.
Navigate to theX:\UTSXXfolder (whereX:is the drive on which SureFire is installed, andXXis the tax year of the program), and runDBRepair.Note:SureFire must be closed before running the DBRepair utility.
Place a check mark in thePopulate DB from returnscheck box.
Click theStart repairbutton.
If you do not remember what user folder the returns were in originally:
Move all the returns into the folder matching the username the Customer requests.
With all the returns in thefolder that the customer requestsclick on the start menu of Windows and typeRun.
Open the Run application and type "X:\UTSXX\DBrepair.exe c""Replace the Xs with the relevant drive letter and year numbers respectively.
Allow DBRepair C to complete after hitting the Start Repair button.
Now all returns will populate and exist under the user name of the folder they were placed in.
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Tags: diagnostic,install,setup