Support CenterAcknowledgments Process for Federal and State Returns in SureFire.
Acknowledgments from the IRS and direct states generally take 24 to 48 hours from the time you transmit an e-file. If you have returns pending for more than 24 hours, we will contact the appropriate IRS service center or state agency directly to quickly resolve any issues that may be causing a delay, and we will provide you with up-to-date information about when you should expect to receive your acknowledgments.
Acknowledgments from piggyback or state-only e-file states can take up to 7 days. Only once the IRS accepts a federal return they forward the state return to the state agency. Piggyback states send their acknowledgments back to the IRS or GAC agency for processing. Upon receiving the acknowledgment, these two agencies will then send the acknowledgment files to the ERO.
If you have piggyback or state-only returns pending for more than 5 days, we will contact the appropriate state agency to quickly resolve any issues causing a delay and provide you with up-to-date information about when you should expect to receive your acknowledgments.
When we request a rehang of acknowledgments from the IRS, GAC, or state agencies, we expect to receive the acknowledgments the same day. However, when there are additional problems requiring us to retransmit a batch of returns, we expect to receive the acknowledgments the next day.
Viewing the statuses of e-files:
For
Point your Web browser to: https://support.inc.com/
Click E-File then E-File Status.
Login with your CID, Username and Password.
Enter the SSN or EIN and click Search.
For SureFire
Point your Web browser tohttps://support.SureFire.com/
Click E-File then Return Query.
Login with your CID, Username and Password.
Enter the SSN or EIN and click Search.
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