Support Center

🔍 E-files transmitted with incorrect bank information

Because it is impossible for an e-file transmitter like CCH SFS to stop an e-file once you have transmitted it, your only option for correcting this information is to contact the IRS Help Desk at (866) 255-0654 for assistance.

⚠️ What Happens Next

If the IRS is unable to correct the information, the refund will be deposited to the account specified on the return, assuming it is valid.

If the routing number or account number are invalid, then the IRS will mail the refund as a paper check to the address you entered for the taxpayer.

📞 Still Need Help?

If you are having trouble, contact our support team:

Phone: 1-800-516-9442

Or submit a support ticket