Support CenterNo available printers when configuring printer for Online Check Printing
🔍 No available printers when configuring printer for Online Check Printing
If you still cannot see your printer, you may need to delete some *.dll files.
❌ What This Fix Does
This guide helps you delete specific DLL files so you can reinstall the ActiveX controls and then see your printer in the OCP Web page.
📊 Step-by-Step Guide
Step 1: Close your browser
Use this when you need to close any open internet browser windows before making file changes.
Close any open internet browser windows.
Step 2: Open Windows Explorer
Use this when you need to access the Windows folder where the DLL files are stored.
Right-click the Windows Start button (or Windows logo in the bottom left corner), and then click Explore or Open Windows Explorer.
Step 3: Go to the Downloaded Program Files folder
Use this when you need to locate the DLL files used by the Online Check Printing components.
Navigate to the C:\Windows\Downloaded program files folder.
Step 4: Delete ocpCheckrenderer.dll
Use this when you need to remove the renderer DLL so it can be reinstalled.
Right-click the ocpCheckrenderer.dll file, and then click Delete.
Click Yes to confirm the deletion.
Step 5: Delete printer information.dll
Use this when you need to remove the printer information DLL so it can be reinstalled.
Repeat steps 4 and 5 for the printer information.dll file.
✅ Next: Reinstall ActiveX controls
Once these files are deleted, open your internet browser, return to the OCP Web page, and reinstall the ActiveX controls when prompted.
💡 Note
If you do not see the yellow information bar, pressing ALT+N puts the focus on this bar.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: install,setup