Support CenterError message: I/O 998 error" when accessing returns list"
🔍 Error message: I/O 998 error when accessing returns list
If you are receiving the error in diagnostics on a certain return, you need to un-install and reinstall any states attached to the return.
This guide also covers what to do if the error happens during DBRepair or after selecting Open Existing Return list.
⚠️ Before You Begin
Before you start, make sure you are working in the correct return and that you can access the Tools menu and Utility program.
📊 Step-by-Step Guide
Step 1: Open the Setup Assistant
Use this when you need to uninstall and reinstall state packages attached to a return.
On the Tools menu,click Utilities/Setup Assistant.
Step 2: Uninstall Modules
Use this to remove the state packages so they can be reinstalled.
In the Utility program, on the Tools menu,click Uninstall Modules.
Step 3: Select the states and packages to uninstall
Use this to target only the states/packages attached to the return.
Select the states and packages to be uninstalled.
Step 4: Install Module Updates
Use this to reinstall the state packages after uninstalling them.
In the Utility program, on the Tools menu,click Install Module Updates.
Step 5: Reinstall the states
Use this to complete the reinstall process for the states you just uninstalled.
Reinstall the states that were just uninstalled.
❌ If the error occurs during DBRepair or after opening the return list
If the error occurs during DBRepair or after selecting Open Existing Return list, the problem may be a corrupted return file.
It may be identified by the fact that it is much larger that the files of other returns.
To solve the problem in such a case, you need to remove any corrupted files.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: diagnostic,install,setup