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📚 What This Guide Covers

This guide helps you fix the error “(685) Return not found” when starting carryforward returns.

Step 1: Know what triggers the message

This can occur when you use the CTRL+Y shortcut, or when you open a return using the SSN/EIN option, after receiving a message about the existence of carryforward data.

Step 2: Start the return the right way

To avoid this problem when starting new returns with carryforward data, use the standard Start a New Return command to create the return or press CTRL+N.

📞 Still Need Help?

If you are having trouble, contact our support team:

Phone: 1-800-516-9442

Or submit a support ticket