Support Center

📚 What This Guide Covers

This guide explains what it means when a desktop icon “browses for a program” and how to reconnect a broken network shortcut.

Step 1: Understand the issue

In regards to a network installation, when a desktop icon browses for a program, this means the shortcut link is broken.

Step 2: Open This PC

To fix - go inside any File Folder then on the left-hand side click on This PC

Step 3: Reconnect the disconnected network drive

Look for a networked drive that has a big Red X on it.  Double click the icon for that disconnected drive.  If the Red X turns to a Green, your connection has been re-established again.  If it stays red, there is something wrong with your network.

You will need to address your network issue before the icon can re-connect and work properly.

📞 Still Need Help?

If you are having trouble, contact our support team:

Phone: 1-800-516-9442

Or submit a support ticket