Support Center"Closing SureFire because of the following errors:"" when opening SureFire"
Problem
A message similar to the following is displayed when attempting to open SureFire:
Closing SureFire because of the following errors: Cannot create and initialize data file. Cannot check the version of the data file. The version (X.X) of the data file is incorrect.
Resolution
There are several possible causes, and several possible solutions.
Replace Homepage.xml File
Deleting the Homepage.xml file and allowing SureFire to re-create the file may solve problem.
To replace the Homepage.xml file:
Right-click the Windows Start button, and then click File Explorer.
Navigate to ?:\UTSxx\TWHomepage (where ?: is the drive on which SureFire is installed, and xx is the 2-digit year).
Right-click the HOMEPAGE.XML file, and then select Delete.
Click Yes to confirm this deletion.
Note: SureFire will re-create this file when you next attempt to enter the program.
Security Settings
Security settings may also cause this error. Make sure that users have Full Control permissions on the drive/share where SureFire is installed.
Note: See our Knowledge Base article on how to set up a shared folder for SureFire for more information on how to ensure that users have full control permissions.
Repair SureFire
If anti-virus software is running, you may need to temporarily disable the anti-virus software on the server and workstation then Repair the program.
To repair the program:
Click the Windows Start button, then click Settings.
Click Apps.
Select SureFire 20xx (where xx is the 2-digit year).
Click Modify.
Select Repair then click Next.
Click Install to repair the program.
Reboot Your Computer
If the above solutions do not apply or do not resolve the issue, restart the computer.
Rename, Uninstall, Rename, and Reinstall
See our Knowledge Base article for step-by-step instructions on how to uninstall and reinstall SureFire.
New Windows User
Creating and using a new Windows user may resolve the problem.
To create a new Windows user:
Click the Windows Start icon Settings.
Click Accounts Other Users.
Click Add someone else to this PC.
Enter a username, password, and password hint.
Click Next.
Note: SureFire should open and run normally while logged in as the new user.
Additional Information
Para obtener la versin en espaol de este artculo de Knowledge Base, haga clic aqu:Mensaje de error: "Closing SureFire because of the following errors"" al abrir SureFire
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Tags: diagnostic,install,setup