Support CenterCannot search taxpayer's name using the Return List in SureFire.
🔍 Cannot search taxpayer's name using the Return List in SureFire
This guide walks you through repairing the SureFire database when you cannot search a taxpayer’s name using the Return List.
⚠️ Before You Begin
Please make sure SureFire is fully closed before running the repair.
📊 Step-by-Step Guide
Step 1: Close SureFire
Use this when you need to stop SureFire before repairing the database.
Close SureFire (if on a network, close the program on all computers).
Step 2: Open the SureFire program folder
Use this to locate the dbrepair tool for your SureFire year.
Navigate to ?:\UTSxx (where ? is the drive where SureFire is installed, and xx is the program year).
Step 3: Run the database repair utility
Use this to start the DB Repair process.
Double-click the dbrepair.exe file.
Step 4: Select all options and start repair
Use this to ensure the repair runs for all available items.
Select all check boxes in the DB Repair window, then click Start Repair.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: install,setup