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"Error (161) Unable to process selected acknowledgements. Database Record..."" when processing acknowledgement in SureFire."

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Full Message Text

 

"Error (161) Unable to process selected acknowledgements. Database Record was not found for the selected acknowledgement(s). Acknowledgement will remain available until database record is received.""

 

 

Resolution

There are 2 common causes for this error message.

The first occurs when a LoTech or Reporting office receives an Acknowledgement before receiving the database update for a return. There is no action required as the acknowledgement will process once the database is received.

The second occurs when transmitting from multiple standalone installations. This model is not supported and can cause lost acknowledgements as well as the above error. For all non-networked installations

Tags: diagnostic,install