Support CenterSureFire seems frozen instead of displaying DCR
This can occur after a large database update, when the DCR takes longer to generate. Do not force SureFire to close during this process.
This can also occur when a SureFire dialog box has popped up, but it is obstructed by another program window. You can check this by trying to switch over to another program currently running, and then switching back to SureFire.
If SureFire still seems to be frozen when you do this, follow the steps below to determine if SureFire is frozen.
To determine if SureFire is frozen
Right-click the Windows Start button, and then click Explore or Open Windows Explorer.
Go to the UTSXX/Transmit folder (where XX is the tax year of your program).
Look at the entry in the File Size column for the TXMaster file (where X is the last digit of the tax year).
Press F5 to refresh the view.
If the file size changes after refreshing, SureFire is still running. Once the file stops growing, the DCR should appear.
Additional Information
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Tags: install