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Cannot print some or all Client Organizers.

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🧩 Why This Happens

One reason these problems occur is that some returns were moved to another user name outside of SureFire Explorer.

If you stretch the list of returns to show the User column, you will likely find that the returns which do not print (or which return you to the main screen) are the ones that show a user name in this column that differs from the currently selected user.

🛠️ Step-by-Step Guide

Step 1: Reset the return user flag in SureFire Explorer

Use this when you need to correct returns that were moved to a different user name outside of SureFire Explorer.

1. Use SureFire Explorer to move all of the returns from that incorrect user name into another user name (such as Admin).
2. Then move those returns back to the correct user.

This resets the user flag on the return files, which allows the organizers to be printed.

Step 2: Check and correct the workstation number (if needed)

If Step 1 does not correct your problem, it may have been caused by the computer having an incorrect workstation number.

To determine and correct the workstation number:

1. Right-click Computer, and then select Properties.
2. Click the Advanced system settings tab, then click Environment Variables.
3. Under System Variables, click New.
4. For variable name, type WORKSTATION.
5. For variable value, type a unique three-digit workstation number of your choice.
   • This number must be three digits
   • It cannot begin with zero
6. Click OK in the New System Variable dialog box, click OK in the Environment Variable dialog box, and then click OK in the System Properties window.

Tags: install,setup