Support CenterState acknowledgement report shows a refund of $0
The acknowledgement report pulls information from the state acknowledgement file, not from the tax return or the database. Some states include the refund amount in the acknowledgement. If they do, then SureFire displays the amount in the acknowledgement report. Other states, such as NY, NJ, and MD, do not include the refund amount in their acknowledgement, therefore the report shows $0.
Why do we not pull the state refund amount from the tax return?We cannot pull the refund amount from the return because the return could have been edited after submission, resulting in a refund change. The state refund amount deposited could also differ from the refund shown in the return, based on state processing that happened after acceptance.
SureFire Web Version and SureFire Install Version are working as designed.
Tags: state,form