Support CenterHow do I make the e-file button available if it is greyed out in SureFire?
Problem
The e-file button appears grey and is unclickable after running Diagnostics in SureFire.
Cause
This can occur when:
The active user doesn't have the necessary rights to create an e-file. Users' rights are determined by their security group.
The state return needs to be paper filed.
Resolution
To changea user's security group in SureFire, completethe following steps:
Log in as Admin.
Click Tools Utilities/Setup Assistant Setup Setup Assistant Groups Users.
Select the User name that doesn't have rights to createan e-file.
Click View/Edit.
OnAssigned Group list, select SuperUser.
Click OK Save and Close.
Log in as the user that was trying to create the e-file.
Open the desired return and clickDiagnostics.
The e-file button should now be visible and function as expected.
If you run Diagnostics and receive a message that the state return must be paper filed:
Open the state form.
Select the No checkbox for the question Do you want to electronically file this return?
Run Diagnostics.
The e-file button should now be visible and function as expected.
Additional Information
Para obtener la versin en espaol de este artculo de Knowledge Base, haga clic aqu:Cmo hago para que el botn e-file est disponible si aparece Gris en SureFire?
Tags: install,setup