Support CenterReturn locked by another user message in SureFire
First verify that no user on your network currently has this return open. If they do then this is not an error.
If no one on the network has this return open then see the following steps.
To correct this problem, you need to delete the ratstorage.dat file after closing SureFire on all workstations.
To delete the ratstorage.dat file
Close SureFire on all workstations.
Navigate to the X:\UTSxx folder.
Right-click the ratstorage.dat fileand then select Rename.Then just add .old to the back so it readsratstorage.dat.old
Click OK to confirm the Rename.
You will no longer receive this error when opening this return.
Additional Information
Para obtener la versin en espaol de este artculo de Knowledge Base, haga clic aqu:Mensaje de error: "Return locked by another user"" al abrir una declaracion en SureFire
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Tags: install,setup