Support CenterBad package letter" when backing up"
🔍 Bad package letter" when backing up
This guide explains how to fix the issue by deleting the Backup.lzh file for the affected user, then running a backup again.
⚠️ Before You Begin
You will need to:
- Be able to close SureFire
- Access the affected user folder on the drive where SureFire is installed
📊 Step-by-Step Guide
Step 1: Close SureFire
Use this when you need to stop SureFire before deleting the backup file.
Close SureFire.
Step 2: Open File Explorer
Use this when you need to locate the Backup.lzh file.
Right-click the Start button, and then click File Explorer.
Step 3: Navigate to the affected user folder
Use this when you need to find the correct Backup.lzh file for the user.
Navigate to the X:\UTSxx\Users\Name of the affected user folder (where X: is the drive on which SureFire is installed, and xx corresponds to the tax year of your program).
Step 4: Delete the Backup.lzh file
Use this when you need to remove the bad package letter backup file.
Right-click the Backup.lzh file, and then click Delete.
Step 5: Run the backup again
Use this when you need to recreate the backup after deleting the old file.
Once you have deleted this file, back up your data using the Advanced Backup option.
✅ Success!
You have deleted the Backup.lzh file for the affected user and can now back up your data using the Advanced Backup option.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: diagnostic,install,setup