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I am unable to open a return purchased through PPR

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This can occur when you have a corrupt or missing authorization file.

 

To solve this problem

 

Check your authorizations by pointing to PPR Support on the Help menu, and then selecting View authorization codes.

Click Next.

If the return you purchased is listed, click Back.

Choose the Restore authorization codes option, and then click Next.

On the following screen, click Finish.

If the return you purchased was not listed, click Exit. You may now proceed to purchase the return authorization normally.

 

You should be able to open the return after the codes are restored.

 

 

 

 

Additional Information

 

Para obtener la versin en espaol de este artculo de Knowledge Base, haga clic aqu:No puedo abrir una declaracin comprada a travs de PPR

Tags: install,setup