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Returns do not appear in SureFire Web Version after SureFire Install Version uploads

🔍 Returns do not appear in SureFire Web Version after SureFire Install Version uploads

This guide explains why this happens and how to resolve it.

⚠️ Before You Begin

You may need to manually edit the URL in your Setup.0 file.

Note: If you have multiple Setup files, you will have to edit each one.

🧩 Why This Happens

This occurs when a SureFire Install Version location brings forward your setup files from SureFire 2012. The Alternative Preparation Solution (SafetyNet) was new for 2012 and the carryforward for the setup file did not take this into consideration.

If your IRS site brought forward the setup files from 2012, the SafetyNet URL is pointing to the 2012 service instead of the 2013 service.

🛠️ Resolution Options

✅ Option 1: Wait for the Program Update

This will be resolved in the 28.02 program update scheduled to be released the week of January 27th, 2014.

✅ Option 2: Manually Edit the URL

You can also manually edit and change the year in the URL to resolve this issue.

📋 Step-by-Step Guide

Step 1: Open the SureFire 2013 desktop icon properties

Use this to find the Setup.0 file location.

  1. Right-click on the SureFire 2013 desktop icon.
  2. Click on Properties.
  3. Click the Open File Location button (or Find Target for Windows XP users).

Step 2: Open the Setup.0 file in Notepad

Use this to edit the SafetyNet URL year.

  1. Locate the Setup.0 file. Right-click on the file.
  2. Click on Open With.
  3. Choose Notepad and click OK.

Step 3: Change the year in the Return Transfer address

Use this to switch the SafetyNet URL from 2012 to 2013.

  1. The Setup.0 file will then open in Notepad. Locate the [Communications] section.
  2. Locate the TWO Return Transfer address.
  3. Once you locate the address, change the 2012 to 2013 in that address line.

Step 4: Save and close Notepad

Use this to ensure your changes are applied.

  1. Click the "X"" in the top right-hand corner to close the Notepad window.
  2. A pop-up window will appear asking if you want to save changes. Click Save.
  3. "

❌ Troubleshooting Tip

If returns still do not appear, double-check that you updated both Return Transfer address lines (the TWO addresses) and that you changed 2012 to 2013 in each one.

📞 Still Need Help?

If you are having trouble, contact our support team:

Phone: 1-800-516-9442

Or submit a support ticket



Tags: install,web,setup
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