Support CenterReturns do not appear in SureFire Web Version after SureFire Install Version uploads
This occurs when a SureFire Install Version location brings forwardyour setup files from SureFire 2012. The Alternative Preparation Solution (SafetyNet) was new for 2012 and the carryforward for the setup file did not take this into consideration. Ifyour IRS site brought forwardthe setup files from 2012, the SafetyNet URL is pointing to the 2012 service instead of the 2013 service.
This will be resolved in the 28.02 program update scheduled to be released the week of January 27th, 2014.
You can also manually edit and change the year in the URL to resolve this issue.
Note: If you have multiple Setup files, you will have to edit each one.
To edit the URL:
Right-click on the SureFire 2013 desktop icon.
Click on Properties.
Click the Open File Location button (or Find Target for Windows XP users).
Locate the Setup.0 file. Right-click on the file.
Click on Open With.
Choose Notepad and click OK.
The Setup.0 file will then open in Notepad. Locate the [Communications] section.
Locate the TWO Return Transfer address.
Once you locate the address, change the 2012 to 2013 in that address line.
Click the "X"" in the top right-hand corner to close the Notepad window.
A pop-up window will appear asking if you want to save changes. Click Save.
"
Tags: install,web,setup