Support CenterAcks unavailable or system error when processing
EFC, IRS, and State Ack files are located in the ?:\UTSxx\ACK folder.
Bank ack files are located in the ?:\UTSxx\RAL folder.
E-mail files are located in the ?:\UTSxx\Email folder.
Note: ? corresponds to the drive letter where SureFire is installed, and xx corresponds to the 2-digit year of SureFire.
If there are ACKI or F5I files in the above locations, proceed with the steps below:
Right-click the ACKI or F5I file, and then click Rename.
Change the I to a U and press ENTER.
Click Communications Get Acks, Mail and Updates.
If you notice that the acks are not turning to a True status after they have been processed, access the appropriate folder for that file. Once in that folder, you will notice there is a Printed folder and a Training folder. Simply drag and drop or cut and paste the file into the Printed folder. There may be a file that already exists in the Printed folder with the same name; it is okay to answer Yes to replace it.
Additional Information
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Tags: diagnostic,install,setup