Support CenterAcks unavailable or system error when processing
🔍 Acks unavailable or system error when processing
This article explains where SureFire stores ACK files and what to do when you see an “acks unavailable” message or a system error while processing.
⚠️ Before You Begin
You will need to locate the correct folders on the drive where SureFire is installed.
- EFC, IRS, and State Ack files are located in the ?:\UTSxx\ACK folder.
- Bank ack files are located in the ?:\UTSxx\RAL folder.
- E-mail files are located in the ?:\UTSxx\Email folder.
Note: ? corresponds to the drive letter where SureFire is installed, and xx corresponds to the 2-digit year of SureFire.
📊 Step-by-Step Guide
Step 1: Check for ACKI or F5I files
If there are ACKI or F5I files in the locations listed above, proceed with the steps below.
Step 2: Rename the file
Right-click the ACKI or F5I file, and then click Rename.
Step 3: Change the I to a U
Change the I to a U and press ENTER.
Step 4: Re-run the ACK processing
Click Communications Get Acks, Mail and Updates.
Step 5: If ACKs do not turn to True status
If you notice that the acks are not turning to a True status after they have been processed, access the appropriate folder for that file.
Once in that folder, you will notice there is a Printed folder and a Training folder.
Simply drag and drop or cut and paste the file into the Printed folder.
There may be a file that already exists in the Printed folder with the same name; it is okay to answer Yes to replace it.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: diagnostic,install,setup