Support Center

<- Back to Main Page

Unable to process selected acknowledments. Database record was not found

---

Acknowledgment error message:

"Unable to process selected acknowledgments. Database record was not found for the selected acknowledgment(s). Acknowledgment will remain available until database record is received."

Solution:

This error message happens when the acknowledgment received is for a return that doesn't exist in your software.  This is why it says "Database record was not found for the selected acknowledgment"

This usually happens when you have the software installed on more than one computer and your trying to process an acknowledgment for a return that doesn't exist.

Another reason this happens is if you tried to file a return but then ended up deleting the return from your computer.

 

1. Unfortunately, there is no way to know what SSN/Name these Acknowledgements belong to.  You can only delete them by doing the following:
2. Go into ?:\UTS16\ACK folder (? being the drive letter the software is located on most will be C:\ folder)
3. Find the ACK's listed as .ACKI or .ACKU and delete them.

Tags: install,diagnostic