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How to fix Pending Acknowledgement Error

Fix Pending Acknowledgement Error - I have sent a return and on the Return List it just says that the status is "E-File Created" or the return is stuck on "Sent to EFC" and when I attempt to re-create the e-file when I run diagnostics it says federal and state returns have been e-filed and cannot be done again.

Solution:
The way to fix this issue is to do a few things to make sure sending the return again will fix your issue.

  1. Make sure that the return really hasn't been sent yet by going into the Return Query and looking up the return and making sure it hasn't already been accepted, or still awaiting an acknowledgment from State/Federal.
    1. If you don't know how to access the Return Query, search our knowledgebase in our members' login section for: Return Query
  2. Once you have verified the return really hasn't been accepted, or isn't awaiting acknowledgment, you will want to clean up the transmit folder so you can re-create the return to be submitted.
  3. Find the icon for the installation version on your desktop for the tax year you're having the issue for, then Right Click > Properties [NOTE - If you don't have the icon you can try going into your C:\ Drive folder directly and looking for UTSXX where XX is the last 2 digits of the tax year, e.g. UTS16 would be for 2016




  4. Next, you want to go to Open File Location




  5. Now you want to go inside the TRANSMIT folder and look for a file that starts with EI and the SSN of the return you are looking for.  For example, for SSN 111-22-3333 the file name may say EI111223333USEX.XML
    1. Since this file has "US" in the filename, we know this is a Federal.  If it said "CA" instead of "US" in the example above, we would know its for California instead.
    2. We highly recommend only deleting the file for the specific state/federal your having issue(s) with.  If you only need to fix the state (this example California) and you delete both transmit files for Federal and California and resend, you will most likely get a reject back on the Federal since it had already been accepted.
  6. Once you have located the file preventing you from recreating e-file then you simply delete it from the TRANSMIT folder and you should now be able to create e-file.

 

 

 



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