Support CenterFirst name, last name, or SSN do not match E-file database
🔍 First name, last name, or SSN do not match E-file database
If you received a rejection that references one of these three lines in your return, this guide will help you take the right next steps.
⚠️ Before You Begin
Make sure you have access to the information you entered on your return so you can verify it against what you submitted.
📊 Step-by-Step Guide
Step 1: Double-check the information you entered
Use this when you need to confirm the rejection reason applies to your return.
If you've received a rejection that is referencing one of these three lines in your return, the first step is to double-check and verify the information provided to you was correct and that it was entered without any spelling errors.
Step 2: Contact the IRS to verify the E-file database
Use this when everything appears correct but the rejection still happens.
If everything appears correct the next step is to contact the IRS on your Taxpayer's behalf or have them contact to verify the information they have inside the E-file database matches the information you're trying to E-file.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: reject,federal