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🔍 RT Record - Invalid Address field rejections for bank applications

This guide explains why you may see RT Record - Invalid Address field rejections for bank applications, and what you should do in the meantime.

⚠️ Before You Begin

This can occur when a P.O. Box is listed as the address, because a physical address is now required.

TPG had previously accepted some returns using a P.O. Box, but has since started rejecting them to be in compliance with OCC regulations.

However, TPG is unsure whether this requirement will stay in place, so we are not yet updating Sure-Fire diagnostics to block these returns.

Step 1: Update the address on rejected applications

Use this when you need to prevent further rejections.

In the meantime, for returns with card products, make sure to list only the physical address on the rejected applications.

Step 2: Use the physical address on new applications

Use this to avoid rejections going forward.

Also list only the physical address on any new applications in the foreseeable future.

📞 Still Need Help?

If you are having trouble, contact our support team:

Phone: 1-800-516-9442

Or submit a support ticket