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Returns stuck in EFile Batched status

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How do I fix returns that are stuck in EFile Batched status on the Return List screen?

If they are marked as eFile Batched more than likely you just fix it by going in the Tax Software and go under Communications > Send Federal/State and hit the button for "unbatched" and send them off 1 by 1... Something caused issue either an anti-virus or internet related issue...

If they aren't listed there, you will need to look them up 1 by 1 on the Return Query on the http://support.taxwise.com website and see if they were actually sent, if they were you can click [Rehang] to rehang the acknowledgment to fix your software to update correctly to the latest status..

If they were never sent, or don't show up on the EFC Return Query, you will need to follow instructions in our Knowledgebase for "Fix Pending Ack Error"

Tags: install