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E-file Submission Report is blank and does not display any taxpayer information

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This is most likely an issue with SAP® Crystal Reports® Basic Runtime for Microsoft® Visual Studio® 2008, which installs when you install TaxWise.

To repair Crystal Reports® Basic Runtime for Microsoft® Visual Studio® 2008:

1. Close TaxWise (on the affected workstation if on a network).
2. Click the Microsoft® Windows® Start button, and click Control Panel.
3. If in Category view, click Uninstall a program under Programs. If in Large Icons or Small Icons view, click Programs and Features.
4. Locate Crystal Reports Basic Runtime for Visual Studio 2008
5. Left-click to highlight.
6. Click Repair at the top of the program list.

You will see one of the following:

• A small box displays as it is repairing and the box will automatically close when finished with no message
• A Microsoft® Windows® Installer box with a message, "The feature you are trying to use is on a network resource that is unavailable."

If Crystal Reports® Basic Runtime for Microsoft® Visual Studio® 2008 runs the repair with no errors, re-create the e-file and attempt to send.

• If the repair fixed the issue, your E-file Submission Report will now be populated.
• If the repair did not correct your issue or you receive the Microsoft® Windows® Installer error mentioned above, you will need to contact Technical Support for assistance.

Tags: install,setup