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[2017] How to reset Admin Password for 2017 Install Tax Software

🔍 What This Guide Covers

This guide explains how to reset the Admin Password for a 2017 Install Tax Software when your account is locked or you forgot your password.

⚠️ Before You Begin

You will need to be able to log into the Sure Fire website to retrieve the information required for the password reset (such as Client ID, EFIN, and Registration Code).

📊 Step-by-Step Guide

Step 1: Trigger the Password Reset Prompt

Use this when you need to access the admin password reset flow.

For resetting the admin in the 2017 software, when your account is locked or you forgot your password, you will want to login in with the wrong information 4 times. On the 5th try you will get a prompt that should look like this. Simply click yes and it will take you to the next screen.
Step 2: Open the Admin Password Reset Screen

Use this to reach the screen where you will enter reset information.

After clicking yes, you will be prompted with the admin password reset screen which will look like this.
Step 3: Retrieve Reset Information from the Sure Fire Website (If Needed)

Use this if you are unsure of the information or simply don’t have it.

If you are unsure of this information or simply don't have it, login to the Sure Fire website at http://surefiretaxsoftware.com to get the information needed for reset.
Step 4: Find Your Client ID, EFIN, and Registration Code

Use this to locate the exact values required for the reset.

Once logged in you should be at the "dashboard". On this screen, on the top click on where it says Products > My Products then you will see your information needed for the password reset. Such as the Client ID, EFIN, and Registration Code.
Step 5: Enter the Information and Reset

Use this to submit the reset request.

Once you get all of your information, type it into the password reset and hit enter. If you can't click the Reset Password button, try clicking into the Client ID box, this sometimes happens if you copy 'n paste the registration code.
Step 6: Log In and Change Your Password

Use this to complete the password change.

Then you will go back to the main screen and simply click LOGIN without entering a password and you will be prompted to change your password.