Support CenterWhy doesn't clients return show up on the IRS.GOV website for the "where is my refund?" even though I show its been accepted?
🔍 Why doesn’t clients return show up on the IRS.GOV website for the "where is my refund?" even though I show its been accepted?
This guide explains the most common reasons this happens and how to verify the IRS acknowledgment in your Surefire Tax Software program.
⚠️ Before You Begin
Make sure you are looking at a return you already see as accepted in the program.
📊 Step-by-Step Guide
Step 1: Check the two most common reasons
This can happen mostly because of 2 reasons:
- The AGI amount entered in doesn't match because the IRS did an adjustment
- It was flagged for review for either fraud or other items.
Step 2: Confirm it was truly accepted (no system glitch)
No, there is no possible way it was a 'glitch' in the system, the IRS specifically sent back the acknowledgement with that specific SSN attached saying it was accepted.
You can also see the EFILE SUB ID number for the specific acknowledgment for the return in the program by opening the return and clicking on Tools > Return Status and it will be listed in the middle next to SUB ID.
You can also print this screen for your client.
Step 3: If you are using the WEB Version, check the acknowledgment details
If you are using the WEB Version of the program, simply click on 'Accepted' then 'More Info' from the Return List and see this information when you look up the SSN and look at the acknowledgment.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: federal,form,install,web