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Why does State E-File have a lock on it, or is grayed out?

📚 What This Guide Covers

This guide explains why the state E-File may be locked during submission and how to bypass it.

⚠️ Before You Begin

You will need to have a federal e-file accepted before submitting state returns.

📝 Issue Explanation

The state return is locked from e-filing until the federal return is accepted to avoid submission errors.

How to Bypass the Lock

You can mark the state return as "Unlinked" where it asks "Do you want to electronically file this return?" This allows you to submit the state separately.

Note: You may receive a "submission ID error" if you try too soon and must wait until the IRS has received the federal e-file.

📞 Still Need Help?

If you need assistance, please contact our support team:

Phone: 1-800-516-9442

Or submit a support ticket

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