Support Center
- In the Utility click Tools, then Uninstall Modules.
- A window will appear listing the Federal modules, states and bank(s) currently installed on your system. Select the package(s) you wish to uninstall.
- Click OK or press Enter. A message will tell you when the process is complete.
To reinstall a module you have uninstalled:
- Simply go under Communications > Get Module Updates while logged into the Tax Software
The Federal module, state and/or bank updates are now installed. When you close the Utility and go back to SureFire, the Federal module, state and/or bank software will be available.
NOTE - If the normal reinstalling of the module doesn't fix the issue, you may have to do a 'full clean' reinstall of the module.
In order to do this, follow these steps:
- Uninstall the Module like normal as mentioned above by going under Tools > Utility/Setup Options > Tools > Uninstall Module
- Once this has been done go into C:\UTSXX\MAILBOX folder (XX being last 2 digits of the year, for example, UTS16 would be 2016)
- Scroll all the way to the bottom of this folder look for, and delete, any files starting with STU (should be in alphabetical order)
- Once you have done this go inside the tax software and do Communications > Get Modules Updates