There are no refunds for any payment plan options we may offer unless stated differently in written agreement.
New Customer Orders before December 1st
Cancellations received within 14 days of customers purchase will be offered a complete refund minus shipping and handling. Cancellations requested 14-30 days after purchase, but before the shipment of the current tax year software, will receive 90% of their sign-up costs due to service fees. Other fees that the customer had occurred such as, but not limited to, shipping and handling, and any fees due to Sure-Fire Taxes will be deducted as well. Cancellations received after 60 days of purchase, but before the shipment of the current tax year software, will receive 50% of their sign-up costs due to service fees. Other fees that the customer had occurred such as, but not limited to, shipping and handling, and any fees due to Sure-Fire Taxes will be deducted as well. Cancellation requests after the current tax year CD has been shipped (usually around first week of december) will not be eligible for a refund.
New Customer Orders After December 1st, but Before April 15th
Cancellations received within 7 days of a customer's purchase will be offered a complete refund minus shipping and handling. Cancellations requested 7-14 days after purchase, and before the shipment of the current tax year software, will receive 90% of their sign-up costs due to service fees. Other fees that the customer had occurred such as, but not limited to, shipping and handling, and any fees due to Sure-Fire Taxes will be deducted as well. Cancellation requests after the current tax year CD has been shipped (usually around first week of december) will not be eligible for a refund.
Full Payment Customer Renewals
Cancellations received within 30 days of a customer's purchase will be offered a complete refund minus shipping and handling if requested before December 31st of the purchased year. Cancellation requests after 30 days, or after December 31st, will not be eligible for a refund.
How to Obtain a Refund
To obtain a refund, please call us at 1-800-516-9442 and submit a request.
Refunds can potentially take up to 4 - 6 weeks to process depending on time of year.