I started my business borrowing money. I was a single parent, taking care of my god-mother and every dollar was allocated to maintaining my home. I called Matt and had a very pleasant conversation about his company and what they have to offer.
After about 2 zillion calls and questions answered, we decided to go with SureFire Taxes. I have been thoroughly spoiled ever since. I have had tech help at 10 pm, stupid questions answered politely, networking help and whatever else I needed done. I have told everyone I know in the business to switch and how much I love SureFire. They are professional and offer great technical support. I love this company, I love Matt and Krissy. I am so super duper spoiled.
Thank you Sure-Fire Taxes. It had been several years since I was last in the tax prep business, and was apprehensive about which tax software package to engage in. Surefire's approach was simple and understandable - no confusion as to what was included and where to go for help.
Thanks again Sure-Fire Taxes for your patients and knowledgeable tech support. Every question was answered with a single phone call. The instructions were very clear and unrushed.
The software itself is simple to operate even though the software is a very powerful system. The various reports that are available are extremely helpful in managing my office's production. In fact, The I.R.S. used this software for years to calculate and process returns brought into their walk-in locations. So for speed and accuracy, you cannot ask for a better software package. I'm looking forward to next year.
This is my first year using Sure-Fire's software. This software has been extremely user friendly and Matt has provided steadfast support. Thank you! There are so many software choices and making a decision on which software to choose was not easy, until I came upon the Sure-Fire website. Their line-by line comparisons of all of the popular software brands was incredibly helpful. It is very apparent how much painstaking effort went in to creating such a comprehensive presentation and it was a godsend for me. They made my decision easy. It was also a great decision. The ease of use, the informational flow, the user guide, the helpful warnings throughout the return preparation, the trustworthy, reliable support; all make the job of preparing and filing tax forms enjoyable. I will be back next year, without a doubt.
I love surefire software. It is easy to use and the people are great. They are always available to help with any concerns. I will not use any other software.
My name is Steve Kakeyere, the owner of Universal Tax & Accounting Services in Florida. The 2013 tax season was my first year of engaging fully in the preparation of individual and business tax returns. Before I started I had to look for a professional tax preparation software provider that satisfies the following criteria: product that support e-file, bank products, cost of the software, and support. It took me almost three weeks searching before I finally settled with Sure Fire Taxes and am glad I did.
Sure Fire Taxes has a product that is so user friendly that it makes a novice feels like a pro after watching their demo video. One very important feature of the software is the inclusion of demo tax returns for individual, partnership, s-corp, c-corp on the main screen that you can refer to when you are preparing a similar tax return. The system is almost error free in the sense that it checks your entries and marks the items that need to be corrected in red, this way the file is clean before it is submitted. Editing, submitting, and viewing acknowledgement files submitted is a breeze. And many other neat features from file diagnostic to printing in pdf and encrypt it with a password before sending it to customer. Bank products, they have many to choose from.
Considering the value, the pricing of Sure Fire Taxes software is much more liberal than their competitors. The price structure is very unique: it encourages you to work hard.
One very great feature of this company is providing unsurpassed customer service in the industry. They are there to answer your questions anytime within their posted working hours. Not just answering your questions, they answer your questions to your satisfaction and you will know they are pros. That's what I called “service”. Few times that I had questions on files that I was working on, they got on something called team viewer, got into the actual file I had questions on and took care of me in minutes. They really amazed me with their quality of customer support. Again am very happy working with Sure Fire Taxes.
If you are out there looking for a good company to work with please do not hesitate to sign up with Sure Fire Taxes. You will be glad you did.
I am very happy with the software I use this year. Matt and others at Sure-Fire Taxes was very helpful with every situation I encountered. I had no major situations, but Sure-Fire was there to help even with things I had simply forgotten from last year. Sure-Fire answered within 1-3 minutes whenever I called and even had online service that was very user friendly. I look forward to doing business with Sure-Fire Taxes again next year. Thank you Sure-Fire, Tyser Brown, Sr.
For several years I used TRX Pro software. The software was a mess for tax year 2012 and I was unable to get any support from the company. It was by luck that through Facebook, I found Surefire Taxes. And what a blessing it was!!
The software itself is easy to use. The help function answers most questions with very little searching.
However, the most important part of any purchase is ensuring that you have great support. Support was of little or no importance to TRX Pro. Not the case with Surefire.
As with all installations of new software, there is a learning curve. The staff at Surefire has always been extremely helpful when I have had issues in re-learning the new package. They are quick to answer my e-mails and phone calls. As we all know, it is essential that you have great support and Surefire certainly provides that. In addition, they are always open to suggestion to make the software and processing more user friendly.
If you are looking for a reputable software company with a great support team, then Surefire Taxes is the company for you.
I like Surefire software cloud (web) tax software. I have the ability to do a tax return day or night cross times zones and computers without a problem.
The cost was reasonable. Customer service is available when you need them. I am looking forward to this software company being on the from on Forbes!
Sure-Fire Taxes provides excellent customer support. always available with patient and comprehensive help. the software is easy to use and very reliable. we are a small shop yet we feel like family when we call for help. I would highly recommend Sure-Fire.
Three years ago I started purchasing my yearly update with Sure-Fire Taxes it was absolutely the best business decision that I have ever made. I love the fact that Matt is usually the one to answer the phone when you call tech support, I love that there is never a long wait time and you almost always get the answer you need in one phone call. Sure-Fire keeps you updated on what is happening with the software in frequent e-mails, I like the fact that they seem to be directed at you as an individual. I love it that they are a family oriented business and take time off when they need to but also make themselves available to you if you need them. I would not recommend any software and software company but Sure-Fire Taxes.